Seven ways to collaborate more effectively with your Managed Access partners
If you are partnering with a Contract Research Organization to deliver an Expanded or Managed Access program, what aspects of the experience would you like to improve? You may want to have better relationships with the physicians requesting your product, more timely information about requests, or the desire for more useful data originating from your programs.
Here are some ways MedaSystems can help you accomplish your goals.
1) Use a system to see information in real time
With MedaSystems you can invite your team members, whether internal or from your CRO, to contribute, review, or comment on a patient’s case. You can control who sees what: if you have partnered with multiple CROs, you can segregate their views of the work so that they can only see the specific programs they are administering, but allow your organization complete visibility across all programs. This means that you can maintain transparency for users who need to see programs as a whole while keeping sensitive information secure. Delays due to poor communication are greatly reduced, because everyone can see the status of a patient’s case in real time.
2) Improve communication channels with healthcare providers
Physicians and their staff are your most important partners as you are bringing a treatment to a new population. MedaSystems provides a built-in communication feature so you have complete visibility into all messages sent about a patient’s case. You can use the system to set up email templates to ensure consistency in your responses and messaging. Your CRO can keep you in the loop or help you maintain an arms-length relationship, based on your preferences, but you’ll always be able to see what information has been shared.
By structuring the request process and centralizing communication, the organization as a whole can understand HCP activity and questions, because they are not buried in one individual’s inbox. This allows conversations with HCPs to move away from from the nuts and bolts of what tasks need to be completed to more strategic collaboration and the chance to create lasting relationships.
3) Use purpose built tools to streamline program creation
MedaSystems’ program creator tool and form builder mean that you or your CRO can quickly create new programs, add physician-facing documentation, and build digital forms to capture needed data, so you can get your programs up and running with minimal headaches. Forms can be as comprehensive as needed for the therapy or indication. The data entered is available at any time to you, your partner, or the HCP who entered the information. Data can easily be exported into a spreadsheet or other file for use by your team, or can be imported into an analytics platform.
4) Ensure compliance with your company processes
MedaSystems allows you to build workflows based on your company SOPs so you can ensure that everyone complies with your company's processes and with appropriate regulations. Team members follow step-by-step checklists to complete requests. Tasks can be set as dependent on the completion of prior work, so that steps are not skipped. Since a task can be assigned to a specific person, it’s always clear what needs to be done and by whom.
5) Automate record keeping and auditability
The system maintains an automated audit trail that makes it easy to see every action taken along with the date and time of the action. Because every action is associated with the patient’s case, you'll never have to PDF emails, look for documents in multiple locations, or sift through old messages again. If one of your employees leaves your team or if you decide to work with a different vendor, there is a complete log of all work they’ve done, and their outstanding to dos are documented, too. All associated actions and communications are attached to the case in an easily accessible audit log.
6) See the status of programs at a glance
A common challenge of partnering with an external vendor is that you have to wait for weekly or monthly reports in order to understand how things are going. With MedaSystems you can see the status of cases at a glance, and drill down on a particular case with the click of a button. Program and case data are available to download anytime, and dashboards give you an at-a-glance summary of your programs’ performance.
7) Integrate with your enterprise systems seamlessly to speed up work
MedaSystems integrates with other systems seamlessly, making it easy to use and share data. Current integrations include Single-Sign On, machine-learning assisted identification of Personal Health Information, and signature capture. If your CRO has a shipping and logistics platform in place, MedaSystems’s open, API-first approach makes it easy to integrate to your existing enterprise systems or to your CRO’s shipment platform.
Partnering with external consultants and advisors can be a great way to deliver your Expanded Access program. By using MedaSystems, you can make the experience even better. With features like role-based management, real-time reporting, and seamless integration, you'll be able to manage your program more effectively and efficiently, with real-time oversight.