DYLAN SAWCHUK - CUSTOMER SUCCESS
At Medasystems, we are revolutionizing Expanded Access Programs, and Dylan plays a pivotal role in our implementation and customer success efforts. His commitment to delivering outstanding products has positively impacted millions of users throughout his career.
Dylan is a dynamic leader who expertly bridges the gap between customer experience and technical execution. He spearheads site reliability engineering and support teams, ensuring a seamless journey to customer success. With a robust background in developing effective policies, procedures, and feedback mechanisms, Dylan transforms complex engineering challenges into actionable solutions, resulting in scalable products that genuinely resonate with users.
In his recent role as an executive at Cardinal Health, Dylan led the client success division, where he implemented systems to enhance customer onboarding. His previous role as a global trainer at Apple further honed his expertise in crafting processes that deliver exceptional customer experiences.
Dylan earned a Bachelor of Science in Homeland Security from Embry-Riddle Aeronautical University.